Customer Service is the main base of the Contact Center, although it is not a service that is only offered from this area, as there may be other types of channels that provide the customer with Customer Service, such as face-to-face ones. Among the tasks of the Customer Service would be post-sale services, contracting procedures (registrations, cancellations, modifications), communication and management of incidents or breakdowns determined in the normal use of products or services, communications on matters related to the logistics, etc. In Spanish it could be translated as Customer Service, User Service, and in companies whose product or service is related to technology it would also include Technical Support..
With Netell our
customer service, the idea is that the team does everything proactively, without the consumer needing to open a service ticket. In this way, we have a work philosophy focused on satisfying whoever buys, increasing levels of commitment and enriching the customer experience.